RETURN POLICY

Return Policy Refund & Replacement Policies

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.

Please contact us within 48 hours after receiving yours. Bravo Hawk  does not accept returns or exchanges, once an item has been received it cannot be returned.

We can only offer you replacements at no additional cost if it falls under the following criteria: items are faulty – damaged/broken or soiled upon arrival. We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: Bravo Hawk will not be held liable for any lost or misrouted parcels.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. international customers must provide a phone number.

If you have other concerns, please contact our customer service via email support@bravohawk.com 

Customers are advised to carefully enter the correct addresses, otherwise, the package will not be delivered. Once the item is received at the warehouse, we can repack, re- label, and reship them, however, please understand that doing so requires an additional cost. 

If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.

Cancellation Policy

Can I cancel my order(s)? Yes.

Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hour window and/or because of the Standard Shipping reason.

 All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.

Send us an email stating your concern and attach a picture of the item(s) showing its original packaging within 48 hours upon receipt of the order to get a replacement or refund. Note: Our team will inspect / verify the photo(s) before we issue out a replacement.

Bravo Hawk reserves the right to refuse any replacement and refund if it does not meet the above criteria.

Late or missing refunds (if applicable): If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of these and still have not receive your refund yet, please contact us through via email support@bravohawk.com